Returns & Exchanges
Simple process for your return
Even with careful selection, it can happen that an item needs to be returned. To ensure that your return can be processed quickly and easily, we have summarized the process and the most important information for you.
For questions about your return, an exchange, or a complaint, our ... will assist you. Customer Service gladly.
How your return works
- Please use our for creating your return label GLS Returns Portal.
- After entering your data, you can create your return label and download it as a PDF or receive a mobile parcel label (QR code) via email.
- With the mobile parcel label, you can show your smartphone at a GLS ParcelShop. The return label will be printed for you there.
- Then drop off the package at a GLS ParcelShop of your choice. You can find the nearest GLS ParcelShop here.
Please note for your return shipment
To enable us to quickly check and process your return, please observe the following instructions:
- The goods must be unworn, undamaged, and complete be.
- Items must be in the original packaging be returned.
- Please completely remove or cover old shipping labels.
- For return shipping, please use a sturdy outer box.
- Product packaging must not be used as shipping packaging.
- Shoe boxes must also be sent in an outer box.
- Shoe boxes with shipping labels attached cannot be accepted.
Return of work safety articles
Please note that in particular personal protective equipment (PPE), hygiene items, and consumables can only be returned in perfect condition.
Opened packaging, used items, or goods that are no longer fully resalable may not be credited or may only be credited to a limited extent.
return costs and restocking fees
For incorrectly ordered or unneeded items, return costs and restocking fees may apply. The amount of the restocking fee depends on the condition of the returned goods:
| Condition of the goods | restocking fee |
|---|---|
| Sellable goods in complete packaging units | 10% of the net value of goods, minimum €10.00 |
| Opened quantities of still sellable goods | 20% of the net value of goods, minimum €20.00 |
| Unsellable goods | 50% of the net merchandise value plus costs for restoring salability |
In case of incorrect deliveries or errors on our part, we will of course take care of a quick and uncomplicated solution.
Exchange of items
A direct exchange via return is not possible.
Please reorder the desired replacement item via the AAV shop. After checking the returned goods, we will create the corresponding credit note.
Complaints and faulty items
If you have received a faulty item or notice a defect, please contact before returning to our Customer Service. Our team will clarify the process with you and support you with further processing.
Processing and handling of your return
Upon receipt of your return, we will inspect the goods as quickly as possible. After completion of the inspection, you will receive a corresponding credit or further information on the processing of your return.
Please note: As a commercial customer, you are obliged to inspect the goods upon receipt and report any recognizable defects promptly (§ 377 HGB).
Frequently asked questions about returns
How do I register a return in the AAV shop?To create a return label, please use our GLS Returns Portal. If you have any questions or complaints, our customer service will be happy to assist you.
Drop off the package with the GLS return label at a GLS parcel shop of your choice. You can find the right parcel shop via the GLS ParcelShop Finder.
No. With this return process, drop-off is via a GLS PaketShop. Handover to the GLS delivery driver is not planned for this type of return.
Restocking fees may apply if items are returned that are not returned due to an error by AAV. The amount depends on the condition and saleability of the goods.
A direct exchange is not possible. Please reorder the desired item via the AAV shop. After checking the return, you will receive the corresponding credit.
Upon receipt of your return, we will inspect the goods as quickly as possible. Further processing will then depend on the result of the inspection.